Complaint:In the first instance please contact us by e-mail, stating clearly the nature of your complaint.All complaints are confidential and taken very seriously.A Director will acknowledge your complaint within 5 working days. If for any reason a decision cannot be made within a further 10 working days, we will investigate your complaint thoroughly and keep you updated as to its progress.If we find that you have a valid complaint we will endeavour to reach an amicable settlement with you.If we find that your complaint is not valid you will be contacted stating the reasons for our findings. If you are still unhappy with the outcome at this stage you have the right to take your case to a suitable arbitration service.General:We may change or withdraw any part of our site, or may refuse you access to the site at any time if we consider it necessary. It is your responsibility to ensure that you are aware of any changes we may make from time to time.We reserve the right to change these terms by posting them on our site and by continuing to use the site you will thereby signify your consent to the changes.Governing law:
The provision and use of this site shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.